1. Your Wine Scene Investigations Booking
By making a booking with Wine Scene Investigations d.o.o. you will be bound by the terms and conditions stated with this document. These will form the basis of the contract between us and yourself (including any other people named on the booking or anyone who subsequently joins your party). Break, trip, tour and holiday includes all services that you book through us but excludes any part of the tour that is booked directly with other suppliers.
Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and travel on holidays with us. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations. It is a condition of your booking with us that you and all other members of your party, are adequately insured on holiday. No person who is under 18 years will be permitted on our tours. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers.
You accept that e-mail is a satisfactory means of communication of any correspondence between the parties.
When we receive your booking and deposit, we will issue a booking confirmation which will be sent to the party leader. Please check this confirmation carefully as soon as you receive it to ensure that what was booked matches what is on the confirmation. You should inform us of any errors immediately. Changes cannot be guaranteed at a later date if we have not been informed of errors at the time the booking confirmation was sent.
2. The Price You Pay and Payment
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. You will be advised of the current price of the tour that you wish to book before your contract is confirmed.
In order to confirm you chosen tour, your deposit must be paid at the time of booking. The deposit per person is €100.
The balance of the tour cost must be received by at least 21 days before the start of your tour. This date will be shown on the confirmation. If booking within 21 days of the start of your tour, the full cost must be paid when you book. If we do not receive all payments by the due date, we have the right to treat your booking as cancelled by you and retain all deposits paid or due. Payment can be made by bank transfer or PayPal.
3. If We Cancel Your Booking
We aim to provide your tour as booked. But if, for example, there are not enough people booked on your holiday or you do not pay the balance of the holiday price on time, we may cancel it. We reserve the right to cancel your tour in any circumstances but if we cancel your holiday, except where this is because you have not paid, you can either have a refund or accept a replacement tour from us of equivalent or similar standard and price, if we are able to offer you one. Should you choose this option the terms and conditions of your tour will not change and these conditions will still apply to your booking.
4. If We Change Your Booking Details
We hope that we will not have to make any change to your tour but, because our tours are planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure.
5. Major Changes to Your Tour
Occasionally, we have to make changes to the tour you have booked with us. If we tell you about any of these changes after we have confirmed your tour booking, you may either:
- accept the new arrangements offered by us; or
- accept a replacement tour from us of equivalent or similar standard and price, at the date of the change
Either way, we will pay you compensation, using the Compensation table shown, unless the change is for reasons beyond our control (see the ‘Important Note – Events Beyond Our Control’) and we will always refund the difference in price if the replacement holiday is of a lower standard and price, at the date of the change.
This standard payment will not affect your statutory or other legal rights. We will only make one payment for each full-fare-paying adult in the tour booking.
Any compensation payable will be on these scales, based on how many days before your booked holiday departure we tell you of a major change. Period before departure when a major change is notified
84 days or more 0
83 - 29 days €10
28 - 15 days €20
14 - 8 days €30
7 - 0 days €40
Compensation payable per person
Important Note – Events Beyond Our Control
Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.
7. Altering Your Booking
If, after our booking confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen tour date or duration we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing (email is an acceptable form of communication) from the person who made the booking. You will be asked to pay an administration charge of at least €30, and any further cost we incur in making this alteration. You should be aware that these costs could increase as the departure dates gets nearer and you should contact us as soon as possible. Chargeable changes include but are not limited to: change in number of guests; changes in travel times; changes in names of those travelling; changes in dietary requirements. If we are unable to make any requested change and you do not wish to continue with the booking then our cancellation charges, as detailed in section 10, will apply.
The following changes will be treated as a cancellation of your holiday by you. Your amended holiday arrangements will then be treated as a new booking.
1. A change of the start date of your holiday
2. A reduction in your holiday duration where requested after balance due date.
See clause 9 if any member of your party is prevented from travelling.
8. Cancelling Your Booking
If you need to cancel your booking once we have received your booking form, you must contact us as soon as possible, when we will advise you of any cancellation charges and then you should confirm your intention in writing. We will not treat a booking as cancelled until we receive your written confirmation. Costs are incurred by us from the time we confirm your booking and thus we cannot give full refunds of payments made. If some members of your group cancel, those cancelling are subject to these charges and we reserve the right to change the price for remaining members of the group based on the revised group size. Charges for cancellations are as follows:
9. Transfers If You are Prevented from Travelling
If any member of your party is unavoidably prevented from travelling, you may change your booking up to 14 days before departure by transferring it to another person, providing the person to whom you wish to transfer the holiday meets any conditions which may apply to it. The right to transfer is subject to a payment of an administration fee of €30 per person, and the payment costs incurred in making the transfer. Please note that transport operators may impose 100% cancellation charges and the cost of a new ticket. If this is the case, we will have to pass these charges on to you.
We require all people booking with Wine Scene Investigations to have adequate travel insurance before travelling with us. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.
We strongly advise you to make a note of your travel insurance policy number and contact phone number, so that you can call them immediately in the event of an insurable incident occurring, rather than waiting till you are back home.
11. Our Responsibility For your Tour
We will arrange for you to receive the services that make up the tour that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the tour you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of your tour is not provided as described, we will pay you compensation, if appropriate, unless this is due to reasons beyond our control (see 'Important Note – Events Beyond Our Control'). We have taken all reasonable care to make sure that all the services which make up your tour advertised by us are provided by efficient and reputable businesses. These businesses should follow local standards. However, overseas safety standards are generally lower than in the UK, for example few hotels yet meet EC fire safety recommendations even in Europe.
12. What Happens to Holiday Complaints
We can usually sort out any complaints you may have. Please inform us of your complaint immediately so we can endeavour to put things right. If you fail to report any issues, we will have been deprived of the opportunity to investigate and rectify your complaint at the time and this may affect your rights under this contract.
13. Special Requests and Medical Problems
If you have any special requests, you must advise us at the time of booking. For the avoidance of doubt, you should confirm any special request in writing to us as soon as possible. We will do our best to accommodate your requests but we cannot guarantee to do so. Some of the Champagne and wine cellars are not accessible to wheelchairs and you should check at the time of booking whether the tour will suit your particular needs. We are unable to accept any conditional bookings based on special needs being met and reserve the right to not accept your booking if we are unable to meet your request.
Accepting our booking terms and conditions mean that you agree to behave in a responsible manner at all times and not cause damage to property or to our reputation with our suppliers. Full payment for any such damage or loss must be paid direct at the time to the hotel manager or other supplier. If payment is not made, we may make a claim against you if suppliers claim against us and you will be responsible for all resultant legal costs.
You also accept and agree to be bound by the rules and regulations of the suppliers of the services and facilities which make up your holiday (copies available on request). We cannot accept responsibility for the consequences of any breach(es) of these rules and regulations.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the site or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
15. Conditions of Suppliers
In order to maintain the highest standards, we inspect all suppliers regularly to ensure that they still meet our criteria and that they comply with local safety standards. However, all suppliers have their own terms and conditions and you are required to adhere to these at all times. This will include following safety advice and not smoking in areas deemed to be non-smoking. We are not responsible for any loss you may suffer as a result of non-compliance with the terms and conditions of our suppliers.
16. Services, Facilities and Website Information
The information contained on our website is correct to the best of our knowledge at the time of writing. The facilities and amenities advertised have been checked and found to be normally available. However, whilst we do our best to ensure that facilities are open throughout the year, we cannot guarantee this and will not accept bookings which are conditional on this. Facilities may be withdrawn by the supplier concerned at any time for reasons such as maintenance, local regulations, bad weather or lack of demand from guests. Where we are informed of the withdrawal of a facility which, in our opinion, is likely to have a significant effect on your holiday arrangements, we will, where at all possible before departure, inform you of the change.
All countries have their own safety requirements and laws. You are required to adhere to these local standards even if they differ from those in your country of origin. As a general rule, these requirements and standards will not be the same as in your home country and may sometimes be lower. You must take adequate steps to ensure that you protect yourself whilst on your tour. In particular, you should familiarise yourself with fire procedures and swimming pool areas. You should also familiarise yourselves with any safety notices in your accommodation and ensure that you comply with all specifications for their use. We will not be responsible for any loss and/or damage which occurs as a result of your failure to comply with this condition.
18. Personal Injury
If you suffer injury, illness or death directly as a result of the services provided as part of your tour we may make a payment to you. We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do make a payment, it will be similar to one you would receive under English law in an English court.
19. Passports, Visas and Health Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
If anyone travelling in your party changes their name before travel or has a passport in a different name to the name on the booking, you should inform us as soon as you can.
We will endeavour to help you with any delays to your travel arrangements. Please contact our tour manager. In the case of delays to transport operators, you are advised to contact the relevant operator directly at the time of the delay, as well as contacting your travel insurance company. It is therefore your responsibility to ensure that your travel insurance covers you for delayed departure or return, especially where you have booked connecting flights (and that you have sufficient funds or method of payment to cover such an eventuality).
21. Privacy Statement
Wine Scene Investigations d.o.o. is committed to respecting your privacy. Once you opt to provide personally identifiable information (any information by which you can be identified), it will only be used to support your customer relationship with us. In order to reserve your tour Wine Scene Investigations need to collect certain personal details from you. These details will usually include such criteria as the names and addresses of party members, payment details, sex, age and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We must pass some information on to the relevant suppliers of your travel arrangements (hotels, restaurants, transport companies etc.).
Except where expressly permitted by the Data Protection Act 1998, Wine Scene Investigations will only deal with the personal details you give to Wine Scene Investigations as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you information. If you do not wish to receive such approaches in the future then please let us know as soon as possible by telephone, letter or e-mail us Sales@winesceneinvestigations.com. If we do contact you by e-mail about our new tours or special offers, you will also be able to unsubscribe yourself from our database at this time. Wine Scene Investigations will assume that you do not object to being communicated with unless you have previously opted out or contacted us. We have the appropriate security measures in place to protect your confidential information.
You are entitled to ask for a copy of your information. Please contact us in writing if required.
22. Links to Third Party Sites
This web site may contain hyperlinks to web sites operated by parties other than Wine Scene Investigations d.o.o. Such hyperlinks are provided for your reference only. Wine Scene Investigations d.o.o. does not control such web sites and is not responsible for their contents. Wine Scene Investigations d.o.o. inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.
23. Our Descriptions
The description of the regions, hotels, wines and other aspects of the tours on this website are based on opinions gained on visits to them and on the opinions of official bodies and guides. We have gone to considerable effort to ensure the accuracy of descriptions and information contained in our website.
24. Contacting You
Booking via our website means you have opted for us to contact you via email, we will communicate with you using the email address you have provided. For example, to provide your e-confirmation, e-ticket, e-cancellation, etc. We will assume that your email address is correct and that you understand the risks associated with using this form of communication.
25. Entire Agreement
The Contract constituted by the Company’s acceptance of the Client’s booking subject to these Booking Conditions shall constitute the entire agreement between the Client and the Company in relation to the relevant booking, and shall exclude all other terms and conditions (except for the relevant suppliers’ conditions and any applicable international conventions) and shall supersede all prior or contemporaneous communication or information provided.
26. Changes to these Terms and Conditions
We may need to make changes to these Terms and Conditions. Any changes can only be made by us and not any third-party member. We reserve the right to amend or improve these Terms and Conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.
27. Additional Group Terms and Conditions
If you are booking on behalf of a group, the following additional terms and conditions apply:
(i). To ensure that all members of the Group are informed about the booking details and that all members of the Group are bound by these terms and conditions
(ii). To take full responsibility for client side administration and be responsible for the accuracy of information supplied, both prior to the booking and up until after the event has finished. You will receive one booking confirmations for the whole group and correspondence will only be sent to the lead customer. The lead customer is responsible for paying for all members of the group. We reserve the right not to provide the booking or any part thereof until we have received sufficient funds from the client.
(iii). You must inform Wine Scene Investigations d.o.o. in writing of any special requests or disability applicable to any member of your group at the time of booking (for example, special facilities for disabled people, dietary requirements, allergies, medical conditions). We will make every reasonable effort to accommodate special needs, but are not responsible for any denial of services by hotels and/or other independent suppliers. We regret that we are not able to provide individual assistance to travelers for walking, dining, getting on or off coaches and/or other forms of transportation included in our packages. A qualified companion must accompany travelers requiring such assistance.
(iv). Some of the activities provided by Wine Scene Investigations d.o.o. as part of booking require an element of physical activity on the part of the Group. You will ensure that all members of the Group are physically able to take part in the activities. If the group leader has any doubts or concerns regarding any member of the Group’s participation in the activities, these issues must be raised in writing at the time of booking, (for example asthma, high blood pressure, heart conditions, vertigo).
(v). Every member of your group must have adequate holiday insurance when you travel with Wine Scene Investigations (see section 12) and it is the group leader's responsibility to ensure this is in place.
(vi). The group leader must agree and progress with all payment timetables as set out.
(vii). The group leader must ensure that all members of the Group comply with the schedules and timetables of the booking. Failure to keep to the timetables may result in either shorter visits or cancellations of visits. We will not be liable for any refund, compensation or any other costs that may be incurred.
(viii). The group leader must ensure that all members of the Group act at all times in a safe, responsible and courteous manner, comply with all safety procedures (for the avoidance of doubt this includes an appropriate level of sobriety), listen and be present at all safety and information briefings relevant to any special activities, make supervisors or any person in authority immediately aware of any equipment or site deficiencies or concerns, dress and/or equip themselves suitably for any event or activity as advised by Wine Scene Investigations d.o.o. and/or its suppliers (failing which as is deemed appropriate or suitable in the circumstances), and observe and obey all laws, requests (including the signing of any disclaimer) and conditions of use of any supplier, including accommodation, activity centres and entertainment venues.
(ix). Behaviour – Wine Scene Investigations d.o.o. or its suppliers may end or cancel an activity, with no liability of reimbursement, if the behaviour of the Group or that of any person associated with the Group is likely in the opinion of us or our suppliers to cause distress, damage, danger to or to annoy other customers, or other members of the Group, employees, property or anyone else. If the party is found to be behaving in a way that affects the standard performance of our suppliers and enjoyment by other guests, groups may be required to leave the premises – if this is the case groups will immediately forfeit all costs and any right to compensation, whether or not the booking has been completed, and be liable for any compensation sought by our suppliers. If groups behave in such a way that results in the suppliers relationship with us being terminated, clients will be pursued for compensation by Wine Scene Investigations d.o.o. If the Group is prevented from travelling because any person in authority thinks any member of the Group appears to be unfit to travel or likely to cause discomfort to or disturb other passengers, we will not be liable to complete the booking arrangements, and will not be liable for any refund, compensation or any other costs incurred by the Group. We cannot accept liability for the behaviour of others in your accommodation and/or taking part in any activity and/or event, associated and or in the same environment forming part of the booking, or if any facilities or events are removed as a result of their action. In some instances, groups may be required to sign agreement forms and or provide a damage and or behaviour deposit. If any occurrence of damage is obvious, groups will be pursued for recovery for the full amount of damage reimbursement, associated costs and any expenses incurred, including time and administration, in pursuing this recovery.
(x). If you arrive at any part of the tour with an increased number of guests, the new guests will not be covered by us and may not be able to join the tour.
(xi). If you wish to cancel on behalf of only some members of the group then the cancellation charges as outlined above (see section 8) will only apply pro-rata but we may become entitled to cancel the tour, and the group discounts may no longer apply. This may necessitate a further payment by you to pay the difference between the previous discounted price and the revised price.
(xii). We will offer such help as is reasonable in the circumstances to the group if any member suffers difficulties whilst participating in the booking.
NUMBER OF DAYS PRIOR TO THE START OF YOUR TOUR WHEN WRITTEN NOTIFICATION IS RECEIVED BY US
21 days or more
7 days or less
CANCELLATION CHARGE PER PERSON CANCELLING
Loss of deposit
75% of tour cost
100% of tour cost